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Terms & Conditions

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Business name: NeuroNest
Email: mairi@neuronest.org.uk
Business location: Cumbria, United Kingdom
Status: Sole trader (trading as NeuroNest)
VAT number: N/A
Effective date: [Insert launch date]

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These Terms and Conditions govern all purchases made from NeuroNest, including physical goods, digital downloads, and services (such as mentoring sessions, courses, and workshops). They are written in compliance with UK law, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Electronic Commerce Regulations 2002, and Digital Markets, Competition and Consumers Act 2024.

 

1. Contract Formation

Your order is an offer to buy. A legally binding contract is formed when we email you an order confirmation.
For digital content, access or download may begin immediately after purchase if you consent to instant supply and acknowledge loss of your 14-day cooling-off right.

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2. Prices & Payment

  • All prices are shown in GBP (£) and include VAT where applicable.

  • Payment is taken securely at the point of order.

  • We reserve the right to change prices prior to order confirmation.

  • You must ensure all payment information is accurate and that sufficient funds are available.

 

3. Delivery

  • Physical items are dispatched to the address you provide at checkout.

  • Estimated delivery times are shown at checkout and may vary due to postal delays.

  • Risk passes to you once you (or your nominee) take possession of the goods.

 

4. Digital Products

  • All digital products (including workbooks, templates, PDFs, audio files, and online courses) are supplied for personal, non-transferable use only.

  • You agree not to share, copy, distribute, or resell any digital content.

  • All digital product sales are final and non-refundable.
    This complies with UK law under Regulation 37 of the Consumer Contracts Regulations 2013, which removes the right to cancel once digital delivery begins with your consent.

 

5. Services (Coaching, Mentoring & Courses)

NeuroNest services (including one-to-one mentoring, coaching sessions, or live courses) are provided with reasonable care and skill as required under the Consumer Rights Act 2015.

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Cancellation Policy for Meetings and Sessions

  • A minimum of 48 hours’ notice is required to cancel or reschedule any booked meeting or session.

  • Cancellations made within 48 hours of the scheduled time will be billed in full.

  • Payment for late cancellations must be made within 24 hours of the scheduled meeting time.

  • Repeated late cancellations may result in suspension of services.

This policy ensures fair scheduling and compensation for reserved time slots.

6. Your Statutory Rights –Goods

  • Goods must be of satisfactory quality, fit for purpose, and as described.

  • If an item is faulty, you are entitled to a refund, repair, or replacement in line with the Consumer Rights Act 2015.

  • Contact mairi@neuronest.org.uk within 30 days of delivery to report any fault.

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7. Cooling-Off Rights for Distance Sales

Under the Consumer Contracts Regulations 2013, you have the right to cancel most distance purchases within 14 days of receiving the goods or entering the service contract.

However, you lose this right in the following cases:

  • When you purchase digital content and expressly agree that delivery begins immediately (losing your right to cancel).

  • When a service (such as a coaching session) has been completed in full.

  • When a product is personalised, custom-made, or sealed for hygiene reasons and has been unsealed.

 

8. Returns & Refunds

8.1 Faulty or Incorrect Goods

If a physical item is faulty or not as described, you may return it for a repair, replacement, or refund.
NeuroNest will cover reasonable return costs in such cases.

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8.2 Change of Mind (Cooling-Off)

If you cancel within the 14-day cooling-off period for a physical product, you must return it within 14 days of cancellation.
You are responsible for the return postage unless the item is faulty.

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8.3 Digital & Downloadable Products

Digital purchases (including online courses, PDFs, templates, and audio files) are non-refundable once accessed, downloaded, or delivered.
By purchasing, you confirm consent to immediate supply and acknowledge loss of the right to cancel.

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9. Refund Timelines

Refunds are processed within 14 days of receiving returned goods or confirming eligibility.
All refunds will be made to the original payment method used.

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10. Intellectual Property

All NeuroNest content—including text, graphics, images, audio, and materials—is protected by copyright and intellectual property law.
No part of our materials may be reproduced, shared, resold, or redistributed without written consent.

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11. Limitation of Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any breach of your statutory rights.
For business purchasers (if applicable), liability is limited to the amount paid for the product or service.

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12. Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
See our Privacy Policy for details on how we handle your personal data.

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13. Dispute Resolution

We aim to resolve all concerns directly.
We are not obliged to use, and do not currently subscribe to, any Alternative Dispute Resolution (ADR) scheme.
If a matter cannot be resolved, you may bring a claim in the courts of England and Wales.

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14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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